Privacy Policy

Introduction

Welcome to ReviewHandy, operated by Sajitha Palaniappan and our team (“Company”, “us”, “we”, or “our”)! We operate the website at reviewhandy.com (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used herein have the same meanings as in our Terms and Conditions.

Definitions

• Service: The reviewhandy.com website and related services operated by the Company
• Personal Data: Data about a living individual who can be identified from that data (or from that data and other information)
• Usage Data: Data collected automatically, generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit)
• Cookies: Small files stored on your device (computer or mobile device)
• Data Controller: ReviewHandy, which determines the purposes and means of processing personal data
• Data Processors: Any person or entity that processes data on behalf of ReviewHandy
• Data Subject (or User): Any living individual who is using our Service and is the subject of personal data

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Email address
• First name and last name
• Restaurant or business name
• Cookies and usage data

Usage Data

We may also collect information that your browser sends whenever you visit our Service. This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of cookies we use:

• Session Cookies: To operate our Service
• Preference Cookies: To remember your preferences and various settings
• Security Cookies: For security purposes

Data from Third-Party Platforms

When you connect your Google Business Profile, we access your business reviews, ratings, and reviewer display names to generate reply suggestions. We only access data necessary to provide the Service and do not use this data for any other purpose.

Use of Data

ReviewHandy uses the collected data for various purposes:

• To provide and maintain our Service
• To generate AI-powered review reply suggestions
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent, and address technical issues
• To process billing and manage your subscription
• To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information

Retention of Data

ReviewHandy will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Waitlist data is retained until you request its removal or until the Service launches and you are notified, whichever comes first.

Transfer of Data

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. ReviewHandy will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Data

We do not sell your personal information. We may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of ReviewHandy
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

Security of Data

The security of your data is important to us. We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure password hashing, and restricted access to production systems. But remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. ReviewHandy aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

You have the following rights:

• Right of access: You have the right to request copies of your personal data
• Right to rectification: You have the right to request that we correct any information you believe is inaccurate
• Right to erasure: You have the right to request that we erase your personal data under certain conditions
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions
• Right to object: You have the right to object to our processing of your personal data under certain conditions
• Right to data portability: You have the right to request that we transfer the data we have collected to another organization or directly to you under certain conditions

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

CalOPPA Compliance

If you are a California resident, CalOPPA requires us to disclose the following: You can visit our site anonymously. The link to this Privacy Policy is accessible from our home page. Our Privacy Policy link includes the word “Privacy” and can be easily found on the pages specified above. You will be notified of any Privacy Policy changes on this page. You can change your personal information by emailing us at [email protected].

Do Not Track Signals

We honor Do Not Track signals. When a Do Not Track browser mechanism is in place, we do not track users across third-party websites.

Service Providers

We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at [email protected].